Dear Giant Evil Soulless Corporation, It’s over. I’ve taken my Twitter account and my Facebook profile, and removed you from my followers and friends lists. I’ve even changed the locks, so don’t bother sending me another request. You can have AOL and the blog. No one read that anyway because you kept talking about yourself. [...]

How many channels of communication are available for a business to connect with its customers in the modern world? Dozens? Hundreds? Thousands? Personally, I wouldn’t like to put a figure on it. Let’s just go with the highly technical term of “a lot”. There are new channels emerging all the time. How you use these [...]